IN2COM

Communications in a whole new light...

Our Mission

Carefully developing and maintaining exceptional, socially conscious communication solutions, for our entire customer community.

From the beginning we decided, while aiming to delight our customers with innovative services, our business performance should always be measured in the broadest perspective possible and not exclude the community we live in and the planet we live on.

Working at home

We want to talk to you about how you and your team can stay safe and successfully work from home.

Efficiency and Quality

Did you know moving your services to the cloud can increase energy efficiency and improve quality as well as making work easier. Ask for a free service assessment.

Anywhere Workplace

Our quick and easy to use collaboration tools allow you to manage calls, messages, hold meetings, and share files on your screen anywhere.

Ask for our quick & easy demo.

Reduce Waste

We refurbish equipment, and encourage the use of existing equipment whenever possible to reduce waste Ask for a free inventory assessment.

Our Values...

Better, Fair and Easy

We want your business interests to align with our values so we can continue to build better, fairer, and easier solutions.

Better

We will always strive to improve your service and create the most flexible working solutions.

Fair

We shall always provide the shortest possible contracts available, with no hidden penalties and free from a hard sale.

Easy

We shall always provide customers with solutions that are easy to change and simple to use.

Service Categories

We want to help our clients work smart, deliver a great customer experience and get the most out of their staff. We aim to deliver simple VoIP solutions where simple is needed but to add ‘smart stuff’ wherever it is needed to make work easier!

Hosted Phone System

In2Com Hosted PBX is a virtual telephone system providing advanced cloud phone system features without the cost of installing a PBX system on-site. All service is driven from our secure and highly available Cloud network, meaning we can support your office and workers around the UK and worldwide with the same features and numbers. Users at home or in different locations have the same features, with presence tools to message each other and see their colleagues’ availability.   All In2Com cloud PBX users can work together as if they were in the same room.

Call Centre

Most customer facing parts of any business are telephone based. Naturally, giving a good first impression when a customer calls is an important part of your Customer Relationship Management In2Com Hosted Call Centre maximises customer service by ensuring all calls are answered efficiently and by the most appropriate member of staff. Providing information on the incoming caller help prepare the Agent enabling a warmer calling experience for your customers. Enhance your phone based communication with In2Com.

Mobile

Our sophisticated Cloud VoIP features allow your In2Com business identity to be pushed to your smart phone for the making and receiving of calls. Using Unity Mobile, any outbound calls present your office based DDI to maximise your customer service.

Call Recording

All hosted PBX users can use our optional PCI compliant call recording service. With the ability to pause recordings to avoid capturing credit card details, call recording is an essential business tool. Any recordings are available online in the uboss portal 15 minutes after the call completes.

Uboss

Uboss is a web-based management portal for adding new cloud PBX services and changing the ones you currently have. All changes happen in real-time, call logs and recordings are available after 15 minutes and your full account history is available with detailed management reporting. Uboss is an essential tool in helping you get the most from the In2Com cloud PBX system. Accessible from any browser, Uboss is a Roles & Permissions based management interface that lets you do as much or as little admin as you would like. From simple changes, like resetting voicemail passwords, adding or configuring services to more advanced call routing programming for call centre Admins, Uboss will do everything in real-time from within a single interface.

Desktop Apps

Our applications for PC, Mac and Mobile enhance productivity and simplify call handling for cloud PBX users. Featuring a range of collaborative features, such as instant messaging, conferencing, desktop share and video calling, these apps add value to the overall In2Com user experience, giving your teams an enhanced work group experience. All users, whether they are in the office or mobile can see the presence availability of their colleagues. Live calls can be toggled between IP desk phones and mobiles using our innovative Push/Pull technology. In2Com has the latest Cloud phone system technology to drive your business forward

Billing

Our Business Centre solution includes a managed billing solution that can bill In2Com cloud PBX and other third party services to your tenants or customers. This provides a full integrated billing and reporting system for managed office or business centre scenarios.

Public WiFi

We have developed our own fully customisable captive portal system called Facepoint which offers social media login, footfall monitoring and some easy to use sales tools. Comply with all the legislative requirements in one box. Additionally we can custom build your very own captive portal - built into your own website.

Our Clients

Who we have worked with

Great service from Paul and the team at In2Com. Our requirements were assessed whilst discussing what we want (and don't want) from a telephone system. The result was the ideal solution. Great looking, easy to use IP Desktop phones (with IOS and Android compatible Apps). The technical support are always on hand to answer any questions and explain the finer points of this new technology. This flexible and mobile system is helping us out greatly during this time of upheaval (due to the COVID-19 pandemic). I would definitely recommend this company.

Colin Short Humphreys Signs

Living in rural wales, for years we have struggled to run our business from home with an extremely poor internet connection. In2Com provided us with a solution that now gives us in town speeds! 70/20mbps, thank you very much.

Geraint and Jane Evans Corwen

At the start of the Covid-19 lockdown all sorts of decisions had to be made – one of which was that I would have to work from home. In order to achieve this Paul and Tim worked speedy miracles by quickly fixing me up with a new lap top and mini-mast so I was connected to the server at the office. All was achieved following the stringent cleanliness regulations in place and various progress and information phone calls to get it all sorted.

Brilliant service – thank you In2Com.

Hilary Clare Administration Manager, CSJ K9 Ltd

Keep In Touch

Feel free to contact us

[email protected]

Intercommunications Ltd
B11 Trem y Dyffryn, Denbigh, LL16 5TX

01745 335 983


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